Delivery & Shipping
Delivery time = Fulfilment time + Shipping time
“Fulfilment” is how long it takes us to prepare your order. “Shipping” is the time in transit with the courier. All timings are in working days (Mon–Fri, excluding public holidays).
Fulfilment Time
| Order size (number of items) | Fulfilment time |
|---|---|
| 1–10 items | 2 working days |
| 11–100 items | 7 working days |
| 100–999 items | 12 working days |
| 1,000+ items | 30–60 working days |
Example: If you order 6 items to the UK with Standard Shipping, delivery time is 2 working days (fulfilment) + 4–7 working days (shipping) = typically 6–9 working days.
United Kingdom Shipping
Standard Shipping — usually arrives within 4–7 working days (after fulfilment). Prices include VAT (20%).
| Total order weight | Price (inc VAT) |
|---|---|
| < 2 kg | £7.87 |
| 2–3 kg | £10.68 |
| 3–5 kg | £10.68 |
| 5–10 kg | £10.68 |
| 10–15 kg | £18.24 |
Express Shipping — 1-day delivery (after fulfilment). Prices include VAT (20%).
| Total order weight | Price (inc VAT) |
|---|---|
| < 0.5 kg | £15.95 |
| 0.5–1 kg | £15.17 |
| 1–2 kg | £15.56 |
| 2–3 kg | £17.34 |
| 3–5 kg | £22.90 |
| 5–10 kg | £22.24 |
| 10–15 kg | £39.01 |
Free shipping (UK): Orders over £50 ship Standard for free. Orders over £100 ship Express for free.
Ireland Shipping
Standard Shipping — typically ~8 working days in transit (after fulfilment). Prices include VAT (23%).
| Total order weight | EUR (inc VAT) | GBP (inc VAT) |
|---|---|---|
| < 2 kg | €10.13 | £8.50 |
| 2–3 kg | €10.47 | £8.78 |
| 3–5 kg | €10.47 | £8.78 |
| 5–10 kg | €11.07 | £9.29 |
| 10–15 kg | €19.35 | £16.25 |
Express Shipping — 1-day delivery (after fulfilment). Prices include VAT (23%).
| Total order weight | EUR (inc VAT) | GBP (inc VAT) |
|---|---|---|
| < 0.5 kg | €21.01 | £17.97 |
| 0.5–1 kg | €21.01 | £17.97 |
| 1–2 kg | €21.13 | £18.08 |
| 2–3 kg | €22.47 | £19.22 |
| 3–5 kg | €29.29 | £25.06 |
| 5–10 kg | €30.21 | £25.84 |
| 10–15 kg | €29.68 | £25.39 |
How We Calculate Order Weight
Shipping is calculated by total order weight (product + packaging). As a guide:
- Small products (15–50 ml): ~80–150 g each (e.g., serums, oils, creams)
- Mid-size (100–200 ml): ~200–300 g each (e.g., toners, cleansers, lotions)
- Large (400–500 ml): ~500–700 g each (e.g., shampoos, conditioners, body lotions)
The correct rate is applied automatically at checkout once your basket weight is known.
FAQs
When will my order arrive?
Add the fulfilment time for your order size to the shipping time for your destination and method. You’ll receive tracking (where available) once your order ships.
Working days
“Working days” are Monday–Friday and exclude public holidays in the shipping and destination countries.
Part-shipments
Large orders may ship in multiple parcels; you’ll receive tracking for each parcel if applicable.
Taxes
UK prices include VAT at 20%. Ireland prices include VAT at 23%. VAT is calculated at checkout based on your shipping address.